Terms and Conditions
Last Updated: October 2025
Welcome to ERSC Training & Tactics (Pty) Ltd (“ERSC”, “we”, “our”, “us”).
By enrolling in our training courses or purchasing any of our products, you agree to the following Terms and Conditions. Please read them carefully before proceeding with any purchase or registration.
1. Company Details
ERSC Training & Tactics (Pty) Ltd
Registered Training Centre accredited with:
- ITA (International Training Academy)
- PFTC (Professional Firearms Trainers Council)
- SAPS (South African Police Service)
2. General Terms
- All prices, course fees, and product prices are subject to change without prior notice.
- By completing a purchase or registration, you confirm that you have read, understood, and agreed to these Terms & Conditions.
- ERSC reserves the right to refuse service or cancel enrolment where necessary, in accordance with South African law.
3. Training Courses and Services
3.1 Course Registration and Enrolment
Once you register for a course and payment has been received, you will be issued with a training manual bearing a unique Serial / Code / Version (S/C/V) number.
This manual is allocated exclusively to you and cannot be transferred, duplicated, or reused once issued.
3.2 Cancellation and Refund Policy
Due to the nature of our training and accreditation system:
- No refunds, cancellations, or transfers will be accepted once course material has been issued.
- Each manual is a controlled item; once assigned, it must be recorded with the authorities as “issued” and cannot be reallocated.
- Under exceptional circumstances, ERSC may consider a partial refund at our sole discretion, less:
- The cost of the issued manual, and
- A reasonable administrative fee.
3.4 Course Attendance
- Attendance at all scheduled training sessions is compulsory.
- Failure to attend, arrive on time, or complete assessments may result in forfeiture of your enrolment without refund.
- Course rescheduling requests will only be considered under exceptional circumstances and are subject to availability.
3.5 Assessment Integrity
All examinations, assessment papers, and in-book tests are protected under copyright and accreditation regulations.
In accordance with SAQA, ITA, and PFTC requirements, exam content may not be copied, photographed, or distributed in any form.
Students are entitled to in-person feedback and review sessions where their results and performance may be discussed in detail. This ensures transparency while maintaining compliance with assessment integrity standards.
3.6 Rewrite and Administration Fees
- If a student fails an in-book test, a fee of R200 per test applies for the re-issue of new in-book tests.
- If a student fails a closed-book exam, the first re-write will be offered at no charge as a goodwill gesture.
- Any subsequent re-writes of the closed-book exam will incur a R200 fee per exam.
- All rewrite or administrative fees must be settled prior to scheduling or attempting any re-assessment.
3.7 Service Completion
Attendance, participation, and access to course materials — including the issue of serialized study manuals — constitute full or partial service delivery.
The Training Centre’s obligations are deemed fulfilled upon the provision of:
- The course materials,
- The scheduled training, and
- The facilitation of the accredited assessment process.
3.8 Failure to Pass
An unsuccessful assessment outcome does not constitute incomplete or defective service.
The Training Centre provides accredited instruction, assessment, and feedback opportunities, but the responsibility for achieving competency rests with the student.
Refunds are not applicable for failed assessments. Continued support remains available through rewrite opportunities, remedial guidance, and one-on-one review sessions.
4. Product Sales (Including Firearms, Ammunition & Accessories)
4.1 General Policy
We strive to provide only the highest quality products. Please note that all sales are final unless otherwise stated in writing.
4.2 No Refunds, No Returns, No Exchanges
- All product sales are final.
- We do not offer refunds, returns, or exchanges under any circumstances.
- Please ensure you are fully satisfied with your selection before completing your purchase.
4.3 Exceptions and Discretionary Returns
In exceptional cases, at our sole discretion, we may consider a return for store credit only.
To request a discretionary return:
- Contact us at sales@trainingntactics.co.za within 7 days of receiving your order.
- Provide full details and reason for your request.
- If approved, we will provide return instructions.
- Upon inspection, store credit will be issued for the item’s purchase price only, excluding shipping or handling fees.
Returned items must:
- Be in new, unused condition, and
- Include original packaging and proof of purchase.
All return shipping costs are the customer’s responsibility.
4.4 Firearm & Ammunition Sales
Firearm and ammunition purchases are subject to separate legal and licensing regulations under the Firearms Control Act and are governed by a dedicated policy available upon request.
5. Limitation of Liability
ERSC will not be held liable for:
- Any loss, damage, injury, or expense arising from participation in training activities or use of our products,
- Any acts beyond our control, including third-party errors, courier delays, or regulatory changes.
Participation in firearms training and use of firearms are inherently risky activities undertaken at your own risk.
6. Data Protection and Privacy
ERSC complies with the Protection of Personal Information Act (POPIA).
Your personal data will be collected and used solely for the purposes of training administration, certification, and legal compliance.
We will never sell or share your data without consent, except where required by law or accrediting bodies (e.g., PFTC, SAPS).
7. Intellectual Property
All course materials, manuals, and written content remain the intellectual property of the issuing authorities.
No material may be reproduced, distributed, or used for commercial purposes without prior written consent.
8. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes shall be handled in accordance with South African legal procedures and within the jurisdiction of the relevant courts.
9. Contact Information
For all queries or concerns:
📧 Email: sales@trainingntactics.co.za
🌐 Website: www.trainingntactics.co.za
📍 Address: [Insert Physical Address]
By completing your purchase or enrolment, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.